Retail Store Manager

As part of the Station news Management team, you need to effectively manage the day to day running of the store and people management of the Retail Sales Team. You will be accountable for achieving and exceeding daily, monthly and annual sales targets. You will be dynamic and motivated with a passion for sales as you will be working to achieve and exceed sales targets. You are accountable for the end to end in-store Customer experience. You will work with the Retail Management Team to ensure the full operations works seamlessly.

*Bonus, *Full Training *37.5 hour contract, *Life Insurance, *30 days holiday, *staff discount *Employee Assistance Programme, *Pension, *Perks at Work

• Delivering an exceptional customer service to all our customers
• Meeting and exceeding sales and profitability targets
• Own the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
• Ensuring the store follows the seasonal/shop development demandseffectively and managing shop layout changes as required
• Ability to analyze sales reports and strategically problem solve
• Ability to stand during scheduled shifts
• Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
• Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-ins)
• Engage, motivate and inspire the team to be the best they can be support continuous growth and development
• Defining team and store KPIs and hitting all sales and profitability targets
• Accountable for in-store stock levels, maintenance and regular stock takes
• Providing regular reports to the management team (e.g. monthly, weekly trading and daily updates)
• Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
• Owning and improving all consumer review metrics
• Attending and contributing to Retail meetings

The Retail Store Manager will liaise with other staff to ensure first class customer service, including the Customer Care and Sales team. Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy.

• To be calm, confident and enthusiastic
• Be a dynamic, influential and motivational retail leader
• Confident communication skills, both written and verbal
• Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back office systems
• To be self-motivated and able to use own initiative
• Experience in developing and improving processes
• Strong People Management skills
• The ability to improve performance through coaching and/or mentoring

Above all else, you will need to be a great communicator who puts sales and our customers at the centre of everything we do.

Salary: £24,000.00-£28,000.00 per year